MEDICAL d.o.o. was founded in 1989. The main activity of the company is to equip clinics and private offices with medical equipment and supplies and also all the repair services for the medical devices from our range.
Continuously and successfully participate in tenders and fulfill contractual obligations to our customers. MEDICAL d.o.o. represents the world’s largest manufacturer of medical equipment.
Our vision is to be a synonym for a company that constantly sets higher standards, both in the field of conducting business, trade and investments and in the field of living; to be a synonym for a visionary company conducting its business looking into the future.
• Trust and respect – we enjoy and cherish the trust and respect our customers and our business partners place in as the foundation for the business relationships that we strive to build and maintain. In order to accomplish our mission, we respect integrity and personality of each individual; each product and service is equally valuable to us; we strive to provide business support to our partners and customers; our motto is “I would rather lose money than trust” as Robert Bosch used to say.
• Focus on business partners and customers – our efficiency and effectiveness are key factors of our support for the business partners and customers of MEDICAL d.o.o. The focus on our business partners and customers includes development of their trust by approaching work proactively, thinking and acting ahead, foreseeing their needs, and providing them with necessary information even before they seek them from us. In order to accomplish our goals, we continuously follow the trends of the market, and we actively approach our customers in order for MEDICAL d.o.o. to be their first choice.
• Operating in a transparent and responsible manner – we encourage an open communication; we keep the promises given to our business partners and customers; we fulfil in good faith the obligations and responsibilities assumed by us and we accomplish our tasks in a timely manner and fully, not expecting anyone to do it for us; we notice problems and solve them without waiting for someone to warn us of them.
• Our staff members – all of us take responsibility for our actions, but also for the success and health of the entire company – by making maximum effort, we find the best solutions to the satisfaction of all involved parties. We conduct business in a socially responsible and ethical manner and in accordance with business best practices. Our staff members are treated like family members and good friends. We listen to their ideas, wishes and needs. We create favorable opportunities with a positive sense of belonging, responsibility and skills of our staff members. When we encounter a problem, we offer our help to the extent that the work environment can help solve it.
• Innovativeness – without innovation there is no progress. We believe that any progress can be made only by innovative thinking and striving for the better, more effective, and more efficient. We create added value by finding new ways to understand and meet our customers’ needs and expectations and by learning and innovativeness.
The mission of the company MEDICAL d.o.o. is providing high and consistent quality of service and an optimal response to our customers’ demands, promoting customer satisfaction by constant employee training and development and by improving the organization of its business operation, and applying the principles of quality management.
QUALITY IS OUR GOAL AND OUR STRATEGY FOR THE FUTURE.